If you’d like to place an order using Net 30 payment terms, we’re happy to help! If you have a PO generated by your organizations system, there is an PO upload section on the main store page, or you can send an email over to orders@emergentcpap.com,call your contact at Emergent Respiratory, or use the main line.

Before submitting a PO please make sure that if you do not have a contract to predetermine pricing, your PO matches the pricing on the store. We’re happy to make as many accommodations as possible, but making sure your information matches our system will enable us to fulfill your order much more quickly!

Emergent Respiratory CPAP devices are restricted and can only be sold to licensed prescribers. To process an order, we require customers to provide their organization’s business address and NPI. If you have questions about whether an Emergent Respiratory CPAP is right for you, please consult your healthcare provider to ensure you receive the best guidance for your individual needs. For additional information or assistance, feel free to contact us at help@emergentcpap.com.

Emergent Respiratory recommends annual servicing as a best practice. While servicing is not required, we strongly advise having your unit serviced at least once every two years to ensure it remains reliable and lasts as long as possible in the field.

With regular maintenance, units can last over a decade with consistent use. However, without proper servicing, this lifespan can decrease significantly.

Unfortunately, some products in our store are incompatible with the shipping system and will disable the Next Day Air shipping options. Don’t worry, the option is still there for future orders, and we’re working on updating our systems to enable faster shipping through the webstore for all products.

If you need Next Day Air and it isn’t an option, please reach out to support with your order number and we’ll do everything we can do help!

All of the documents included with our products are available for download on our parent companies website. Click here to go to the documents page.

Emergent Respiratory’s PortO2Vent, S3 Mask and Circuit are all FDA approved products.

MDL Solutions, the parent company of Emergent Respiratory, has a slew of certifications and qualifications. These include (but are not limited to being an FDA Registered facility, having a Class 7 Cleanroom, being ISO 9001:2015 & 13485:2016 Certified, as well as IPC/WHMA-A-620 Certified.

You can view many of these documents and certifications here.

Yes and no, we can’t provide individual replacement parts for customers to do maintenance themselves.

If parts are damaged and an RMA service is made, or a CPAP service is purchased, any and all damaged parts would be replaced.