You can email help@emergentcpap.com
or use the Warranty Ticket Submission form on the warranty page of the website here.

For new products damaged in shipping we will provide a return label, as well as get you replacements sent as soon as possible. If the damaged shipment is a direct service unit, we’ll need to work with you to figure out the best path forward, but we’ll make sure you’re taken care of.

Wrong shipments happen, and we’re a small team. If the wrong items get sent we’ll get the correct items boxed up and sent at no extra charge including a return label for the items that were incorrect.

We request that if you realize the items are wrong before opening their packaging, please let us know and keep the packages unopened.

Emergent Respiratory recommends annual servicing as a best practice. While servicing is not required, we strongly advise having your unit serviced at least once every two years to ensure it remains reliable and lasts as long as possible in the field.

With regular maintenance, units can last over a decade with consistent use. However, without proper servicing, this lifespan can decrease significantly.

Emergent Respiratory CPAP devices are restricted and can only be sold to licensed prescribers. To process an order, we require customers to provide their organization’s business address and NPI. If you have questions about whether an Emergent Respiratory CPAP is right for you, please consult your healthcare provider to ensure you receive the best guidance for your individual needs. For additional information or assistance, feel free to contact us at help@emergentcpap.com.